Troubleshoot FC Files
Troubles Opening FC Files
OpenText FirstClass is Not Installed
If you attempt to load your FC file, you experience a message such as "Can't Open FC Files". If so, it typically means that you don't have OpenText FirstClass installed for %%os%%. Your operating system cannot associate your FC with OpenText FirstClass, so double-clicking the file won't work.
Tip: If you don't have OpenText FirstClass installed, and you know of another program to open your FC file, you can try opening it by selecting from the programs listed under "Show Apps".
Wrong Version of OpenText FirstClass is Installed
It is possible that your version of OpenText FirstClass isn't able to open your FirstClass Settings File file due to incompatibility. You will need to download a newer version of OpenText FirstClass if you don't have the right version. The primary cause of this problem is that your FirstClass Settings File file was created by a different (newer) version of OpenText FirstClass than what's installed.
Tip: Sometimes you can get a clue about the version of FC file you have by right clicking on the file, then clicking on "Properties" (Windows) or "Get Info" (Mac OSX).
Regardless, most of the FC file opening problems relate to not having the right version of OpenText FirstClass installed.
Other FC File Opening Causes
In the majority of cases, installing the right version of OpenText FirstClass will resolve your issue. If you're still experiencing problems opening FC files, there could be other computer problems. Issues that aren't software-related:
- Windows Registry FC file paths that are incorrect
- Accidental deletion of the description of the FC file in the Windows registry
- Incomplete or bad installation of a software application associated with the FC format
- The FC itself is corrupted
- Past or present virus infection has affected your FC
- FC-related hardware has device drivers that obsolete
- Too many applications are open on your PC to load your FirstClass Settings File file successfully
Quiz: Which file extension is an archive file?
That's Correct!
A SIT file was created by Smith Micro Systems for use with the Macintosh operating system. Now, it is considered "cross-platform", working on multiple operating systems including Windows, Macintosh, Android, iOS, and others.
Close, but not quite...
A SIT file was created by Smith Micro Systems for use with the Macintosh operating system. Now, it is considered "cross-platform", working on multiple operating systems including Windows, Macintosh, Android, iOS, and others.