Troubleshoot JNJ Files
Troubles Opening JNJ Files
Unknown Software is Not Installed
You encounter an error message such as "%%os%% Can't Open JNJ Files" when trying to open your JNJ. If this is the case, it's usually due to the fact that you do not have Unknown Software for %%os%% installed on your computer. You won't be able to double-click to open your JNJ because your OS doesn't know what to do with it.
Tip: When you have another program installed that you know will open your JNJ, you can select it from the other programs listed (see "Show Apps").
Unknown Software is Out-of-Date
In some cases, you might have a newer (or older) version of a Unknown File Type file that is unsupported by your installed application version. Visit the Unknown Developer website to download (or purchase) the latest version of Unknown Software. This problem is most common when you have an older version of the software application, and your file was created by a newer version that it cannot recognize.
Tip: Sometimes you can get a clue about the version of JNJ file you have by right clicking on the file, then clicking on "Properties" (Windows) or "Get Info" (Mac OSX).
Ultimately, most of the difficulties opening JNJ files are due to having the wrong version of Unknown Software installed.
Other JNJ File Issues
Assuming you have the right Unknown Software version installed, other problems can prevent you from opening JNJ files. If you're still experiencing problems opening JNJ files, there could be other computer problems. These other problems include (listed in order from most to least common):
- File references in the Windows Registry for JNJ are wrong
- The JNJ file description within the Windows Registry was removed
- Partial installation of Unknown Software that did not fully complete
- Your JNJ file is corrupted (issues with your Unknown File Type file itself)
- Malware-tainted JNJ file can't be opened
- Hardware related to JNJs has device driver corruption
- Windows has inadequate resources to open your Unknown File Type file
Poll: How many different computer files (eg. documents, videos, audio) do you typically view or edit on a daily basis?