Technology

HIM & MCA Insight: Lumina Intelligence is the name of the new analytics and data visualisation solution.

HIM and MCA Insight kick start new data solution

By The Morning Advertiser

HIM & MCA Insight is launching a new analytics and data visualisation solution that will bring all of the company’s data sources together. As part of the launch of the new data platform, HIM & MCA Insight have a new name - Lumina Intelligence.

No cost: the new guest Wi-Fi platform is free for the first three months

Sponsored content: Wireless Social

Track and trace without the hassle

By Ed Bedington

As we look forward to welcoming back our guests, are you ready to track everyone who visits you?

Data collection: what can UK pub operators learn about customer data collection from approaches implemented in other countries?

Opinion

How are the world's reopened pubs and bars collecting customer data?

By Patrick Clover, Stampede founder

The Government's document outlining how UK pubs, bars and restaurants will reopen from July was notable for how many times it used the word 'should' rather than 'must' – especially on the subject of customer data collection.

Tech troubles? the digitisation of sites and operators 'not necessarily knowing what they don't know' is a huge concern for post-lockdown pubs according to Wi5's Prask Sutton

Pubs need to ask hard questions of post-lockdown tech partners

By Stuart Stone

Pubs using tech solutions to tackle challenges posed by social distancing in reopened sites need to get tough on new partners to avoid ‘nasty’ shocks further down the line, according to Prask Sutton of Wi5 Technologies

Business building: StarStock boss Sam Ulph reveals how technology can help pubs now and in the future

Love for tech has arrived

By Sam Ulph, founder and CEO of e-commerce tech company StarStock

Reinventing your business is one thing – doing it in the space of a week is another, especially in the middle of a global crisis ravaging your industry.

Unknown quantity: Wireless Social CEO Julian Ross has voiced his thoughts on pubs reopening

#Unitedwestand

Support needed for pubs to survive a soft reopening

By Ed Bedington

Pubs and the wider hospitality industry will continue to need financial support if they are allowed to reopen with social distancing, according to one industry supplier.

Smart machines: the robots are coming. And they’re cooking dinner

The hottest kit in the kitchen

By Rob Brown

Are you committing too much of your own time and poor-quality equipment to your business when you could be working smarter and using better tools?

Phone use: 16 to 24-year-olds frequently used their phone at the pub to send a message or make calls (40%), take photos of friends or their food (37%) or check social media (41%)

How can smartphone culture help pubs?

By Nikkie Thatcher

As consumers are becoming increasingly obsessed with technology, operators should look to jump on this bandwagon by using it to their advantage.

Tech-savvy: which technology trends are catching on in pubs?

A-Z of pub tech trends

By Stuart Stone

Forward-thinking pubs are setting the path for rivals to follow – here is what the tech-savvy are up to.

Third-party staff: 'an audit or consultancy review carried out by an external specialist provides an impartial evaluation that can keep your business profitable and compliant,' says Venners' Malcolm Muir

How can pubs make the most of the gig economy?

By Adam Bloodworth

A stocktaker, a solicitor and a HR specialist explain the best ways to use the growing ‘gig economy’, which gives work to people on a temporary basis, when it comes to improving your business.

Tech love: make technology work for you in the pub

MA500

Consumers ‘obsessed with technology’

By Nicholas Robinson

Research from technology provider Zonal, which polled more than 5,000 consumers in collaboration with CGA, shows Brits are obsessed with technology.

Early pay day: the scheme will boost staff retention and recruitment, says Stonegate’s Tim Painter

Early pay day for Stonegate staff

By Emily Hawkins

Stonegate Pub Company has partnered with an app that means pub staff can access some of their wages at any point before the next pay day.

Covers and coverage: expanding faster mobile internet to rural communities can boost pubs, according to Long Live the Local's David Cunningham

5G rollout offers rural pubs chance to ‘survive and thrive’

By Stuart Stone

The growth of 5G networks – offering mobile internet speeds 10 to 20 times faster than previous generations – in rural areas can provide a wealth of opportunities for pubs according to Long Live the Local’s programme director David Cunningham.

Slipping a digit: from autumn, customers at XYZ Social will be able to pay for drinks with a swipe of their finger

Manchester bar is first to accept finger vein payments

By Stuart Stone

From autumn, ordering another round will be as simple as lifting a finger for customers at XYZ Social in Manchester after the bar unveiled a partnership with biometrics payment provider Fingopay.

Squeaky clean: Clean kit will always provide a warm welcome to potential guests

Clean up your act

By Andrew Don

The internet of things (IoT) will soon be ubiquitous – warewashers included. Here we take a look at warewashers and associated features

Appy to help: encouraging customers to use apps on their phone can make your business run more efficiently

A byte of the action

By Phil Mellows

Customers are more than used to using modern technology and are now demanding premises like yours can deliver on such requests – so don’t get left behind.

Forces joined: the tie-up between Fourth and HotSchedules is believed to be the biggest of its kind

Fourth merges with US HotSchedules

By Nicholas Robinson

Hospitality tech firm Fourth, a company that provides outlets with workforce management and cost-control software, has merged with a US partner to become what is claimed to be the world’s largest provider of end-to-end hospitality management systems....

One year on: Penalties from GDPR breaches are larger but only applied in significant cases

GDPR has been seen as evolution

By Poppleston Allen

One year on from the implementation of the General Data Protection Regulation (GDPR) and no doubt you remember the seemingly endless number of emails filling up inboxes last year.

Empowered: How can offering phone charging services benefit your pub?

How phone charging can boost trade

By Emily Hawkins

Several pub companies are addressing a demand for phone-charging facilities because research shows some customers decide whether to stay or leave a venue based on whether they can charge devices.

Snap decisions: What should you keep in mind when posting images of customers?

Can you post images of customers on social media?

By Emily Hawkins

You want potential customers to see images of a bustling venue with happy faces when they look up your website or go to your social media page. But is there a risk in posting images of punters?

Mindful drinking: Club Soda and Budweiser are developing an online tool to help moderate hospitality employees' drinking habits

Club Soda and Budweiser to track drinking habits

By Emily Hawkins

Brewer Budweiser and mindful drinking organisation Club Soda have joined forces to develop an online project that will aim to help people working in the licensed trade who want to drink less alcohol.

Pub power: visitors to the Pint & Poppy and Embankment will be able to recharge their electric cars at the pubs

Castle Rock hooks up with car charge point provider

By Stuart Stone

Brewer and pub operator Castle Rock is buzzing to announce it has installed electric vehicle chargers at two of its pubs in partnership with electric vehicle charge point operator, Alfa Power.

Pull more pints: how do sleepy pubs turn into busy watering holes?

Promoted content: in association with Lightspeed

Five ways your pub can make more sales

By MA Editorial

There are around 20,000 fewer pubs in the UK than there were 30 years ago. This must be seen as an opportunity to make the most of fewer rivals. However, you still have to fight for every pound so take heed of these tips and make life a little easier.

Good to talk: the ban has been put in place in a bid to help encourage social conversation (image credit: DenisKot/gettyimages.co.uk)

Samuel Smith bans mobile phones from pubs

By Nikkie Sutton

Brewer and pub operator Samuel Smith has banned customers from using their mobile phones in its venues and punters should go outside to take calls “in the same way as is required with smoking”.

Boosting sales: How can you use EPoS to your advantage?

The grateful eight of EPoS

By Nicholas Robinson

It’s not the most glamorous of things you can buy for your business, but good EPoS can make running a pub a lot easier and help to maximise sales in the process.

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