Training

Importance of gas when serving drinks in pubs

PROMOTIONAL CONTENT

Let’s get fizzical

By BOC

Dispensing gas is one of many factors that influence the quality of beer, cider and soft drinks in a pub or club. Yet it’s often left out of training courses about the perfect pour. Carl Goode, Product Manager at BOC Sureserve®, explains why ‘fizzical...

(image: Getty/georgeclerk)

Average hospitality salary drops

By Nikkie Thatcher

The average salary of hospitality workers has decreased this year when compared to 2023 a report has uncovered.

Integrity & progression: Abi Dunn advised on management retention

MA LEADERS

What matters to your managers?

By Amelie Maurice-Jones

Abi Dunn, the founder of hospitality recruitment agency Sixty Eight People, advised on how to retain managers at the MA Leaders conference in Liverpool last week.

All change: new banknotes featuring the portrait of King Charles III are set to enter circulation in June

8 things to know about King Charles III banknotes

By Nikkie Thatcher

With new banknotes showing the portrait of King Charles III set to enter circulation this summer, we’ve looked at what you need to know about the new notes and delved into the history of polymer cash.

Apprentices are taking the industry forward: BBPA chief executive Emma McClarkin

OPINION

Back apprentices who are the future of the sector

By Emma McClarkin, CEO, British Beer & Pub Association (BBPA)

As National Apprenticeship Week 2024 draws to a close, we once again raise a glass to celebrate integral role of apprentices in the UK’s vibrant and dynamic hospitality industry.

Vacancy drop: UKH's Kate Nicholls said the figures were 'encouraging' (Credit: Getty/Hispanolistic)

Vacancies fall by 35k

By Amelie Maurice-Jones

There were 112,000 vacancies in hospitality at the end of 2023, new figures from the Office for National Statistic have revealed.

Vacancies to fill: finding kitchen staff has been proving difficult for a long time (credit: Getty/andresr)

FEATURE – STAFFING, TRAINING, RETENTION AND RECRUITMENT

FEATURE: Overcoming the staffing shortage

By Michelle Perrett

Staffing has always been a challenge in the pub sector but since the perfect storm of Brexit, Covid, minimum and national living wage increases, the cost-of-living crisis, immigration changes – combined with the poor reputation of a career in the industry...

Fresh challenge: taking on a pub or moving to a different site could be just what the doctor ordered (credit: getty/andresr)

The surge in applications to run a pub

By Gary Lloyd

“New year, new me.” So often the cry of someone who managed to survive the previous 365 days despite facing hammer blows all the way with the intention of reversing such misfortunes in the time it will take for the Earth to revolve around the sun again.

St Austell brewing director Georgina Young wins two awards

THE CASK PROJECT

St Austell brewing boss’s double win

By Gary Lloyd

St Austell’s brewing director Georgina Young has scooped two awards for her continued dedication to the beer industry.

Salary rise: since its introduction in 2016, the national living wage rate has increased by almost 60% (image: Getty/jax10289)

A look at NLW rises since it began

By Nikkie Thatcher

In light of the latest hike in the national living wage (NLW), The Morning Advertiser has delved into its history.

Live Your Life award: HIT Training's Jill Whittaker with Keith Knowles (left) and Steve Alton (right)

Training excellence recognised at BII’s NITAs

By Gary Lloyd

Pubcos and individuals were honoured for their excellence in people development at the British Institute of Innkeeping’s (BII) National Innovation in Training Awards (NITAs).

Government action is vital: Sacha Lord says pubs are at breaking point

Lord: Gov must make major statement on 22 November

By Gary Lloyd

The Government must make positive changes in the upcoming Autumn Statement because pubs are already in a precarious position says night-time economy adviser for Greater Manchester Sacha Lord.

Standing out: Little Door & Co managing director and co-founder Kamran Dehdashti (left) with director and co-founder Jamie Hazeel

OPINION

Company culture: how we can stand out from the pack

By Kamran Dehdashti and Jamie Hazeel, founders, Little Door & Co

In the current economic climate, many hospitality businesses are finding the conditions tougher than ever – margins are being squeezed across the board, and revenue is less reliable and consistent than before.

Significant challenge: sector vacancies up by 12,000 (Credit: Getty/Alvarez)

Sector vacancies see ‘surprise increase’

By Rebecca Weller

A “surprise increase” in vacancies across the sector demonstrates the “significant challenge” staff shortages still pose for hospitality firms, trade body UKHospitality (UKH) has said.

(image: Getty/zamrznutitonovi)

LICENSING HUB - LEGAL WITH POPPLESTON ALLEN

Top tips: A timely reminder on prevention of underage sales of alcohol

By Graeme Cushion, partner, Poppleston Allen

With Christmas now approaching I thought it would be a good time to remind operators of their obligations in terms of the prevention of sales of alcohol to persons under the age of 18.

Great scope: Andrew Bush says Greene King apprenticeships cover a huge variety of job roles

How the apprentice can become a master

By Gary Lloyd

A recent survey by Greene King found 19% of parents feel university is not the right choice for their children so The Morning Advertiser caught up with chief people & transformation officer Andrew Bush to find out about the opportunities offered with...

Advice given: delegates at The Morning Advertiser's MA Leaders event in Bristol heard about recruiting staff from overseas

MA LEADERS CLUB

Tips on recruiting chefs from overseas

By Nikkie Thatcher

Operators attending the latest MA Leaders Club in Bristol heard how one business recruited from overseas to help ease staff shortages.

Noble aim: Gov launches new programme tasked with matching jobseekers to roles in the hospitality sector (Credit: Getty/g-stockstudio)

Suitability key for success of new Gov employment scheme

By Rebecca Weller

New Government scheme to create the “next generation” of hospitality leaders is a “noble aim” but suitability of candidates is of the utmost importance, Barons managing director Clive Price told The Morning Advertiser (MA).

'Craziness': James Watt shares the story of a rogue employee

James Watt shares story of rogue employee

By Amelie Maurice-Jones

BrewDog chief executive James Watt has shared a story of a fraudulent employee to highlight the less-talked-about side to being a CEO.

Operator opinion: 'It’s quite depressing that none of the parties are offering any solution to the continuing UK labour shortages', says Brendan Padfield

OPINION

Batten down and call out Brexit

By Brendan Padfield, owner, the Unruly Pig, Bromeswell, Suffolk

As autumn beckons, sadly further clouds appear to be gathering for the hospitality sector. Many of our team at the Unruly Pig are not alone facing whopping increases in their mortgage payments from October to December, which will significantly adversely...

Lessons to be learned: reverse mentoring allows business leaders to gain a view from the likes of general managers (credit: Getty/Srdjanns74)

Reverse mentoring scheme expanded at Greene King

By Gary Lloyd

Suffolk-based brewer and pub operator Greene King has expanded its reverse mentoring scheme following great success as senior leaders learn from more hands-on employees.

What are the dos and don'ts of recycling?

GREEN INITITAIVE

Dos and don’ts of recycling

By Nikkie Thatcher

Separating waste is just one way in which operators can recycle better, helping to reduce the need for landfill and saving energy, cutting greenhouse gas emissions and tackling climate change.

Opinion: retention in a challenging environment (pictured: Emma Harrison of the Three Hills at Bartlow)

OPINION

Team retention in a challenging environment

By Emma Harrison, managing director of The Three Hills at Bartlow

The hospitality industry is under tremendous pressure. None more so than this year, with extraordinary cost rises across every single area of the business, including a mandatory increase in the minimum wage of 10% for anyone aged 23 and up.

Escape to the lakes: The Angel Inn aims to welcome guests to the pub as they would their home

Friendly staff ‘key’ to business success

By Amelie Maurice-Jones

Staff can make or break a business according to general manager of the Angel Inn, which was recently recognised as one of the top places to stay in the Lake District.

Spotlight

The Morning Advertiser's Lock In Podcast episode 76 Winning ways! Competition kicked off: entry for the 2024 Great British Pub Awards is now open Hunt is under way for the Great British Pub of the Year Scrum down to the pub: the Albany in Twickenham is an England and Harlequins favourite pre and post matches My Pub: the Albany Pub & Dining Room, Twickenham, Surrey The Morning Advertiser's Lock In podcast shortlisted for award Lock In podcast shortlisted for top award

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KENT - HIGH QUALITY FAMILY FRIENDLY PUB

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