KDZ Troubleshooting
Frequent KDZ Opening Issues
Kaspersky Anti-Virus Isn't There
When trying to open your KDZ file, you get the error "Can't Open KDZ File Type". Customarily, this means that Kaspersky Anti-Virus is not installed on %%os%%. Your operating system cannot associate your KDZ with Kaspersky Anti-Virus, so double-clicking the file won't work.
Tip: If you have another software that you know opens KDZ files, you can select it by hitting the "Show Apps" button.
Incorrect Kaspersky Anti-Virus Version
It is possible that your version of Kaspersky Anti-Virus isn't able to open your Kaspersky Virus Bases File file due to incompatibility. Visit the Kaspersky Lab website to download (or purchase) the latest version of Kaspersky Anti-Virus. This issue mainly occurs when your Kaspersky Virus Bases File file was created by a newer version of Kaspersky Anti-Virus than you have on your PC.
Tip: You can sometimes get hints about the right program version by right-clicking on the KDZ file, selecting "Properties", and looking at the version information.
Summary: In either case, the majority of problems opening KDZ files are related to not having the correct software application installed on your computer.
More Causes of Problems Opening KDZs
Errors opening Kaspersky Virus Bases File files can still occur even with the latest Kaspersky Anti-Virus software installed on your computer. There can be other issues - unrelated to software - preventing you from opening KDZ files. Additional factors include:
- File references in the Windows Registry for KDZ are wrong
- Unintentional removal of the description of the KDZ file inside the Windows Registry
- Invalid installation of a KDZ-associated program (eg. Kaspersky Anti-Virus)
- KDZ file corruption
- The KDZ is infected with a virus
- Device drivers for KDZ-related hardware are out-of-date
- Windows has inadequate resources to open your Kaspersky Virus Bases File file
Quiz: Which of the following is not a MIME type?
That's Correct!
Spreadsheet MIME types do not begin with the "spreadsheet/" prefix, but instead start with the "application/" prefix. For example, an OpenDocument Spreadsheet: "application/vnd.oasis.opendocument.spreadsheet".
Close, but not quite...
Spreadsheet MIME types do not begin with the "spreadsheet/" prefix, but instead start with the "application/" prefix. For example, an OpenDocument Spreadsheet: "application/vnd.oasis.opendocument.spreadsheet".