Training

PROMOTIONAL CONTENT

Let’s get fizzical

08-Apr-2024 By BOC

Dispensing gas is one of many factors that influence the quality of beer, cider and soft drinks in a pub or club. Yet it’s often left out of training courses about the perfect pour. Carl Goode, Product Manager at BOC Sureserve®, explains why ‘fizzical...

Average hospitality salary drops

28-Mar-2024 By Nikkie Thatcher

The average salary of hospitality workers has decreased this year when compared to 2023 a report has uncovered.

BII unveils platform to promote sector’s career opportunities

25-Mar-2024 By Nikkie Thatcher

The British Institute of Innkeeping (BII) has launched a free-to-use membership platform that aims to promote the career opportunities in the pub industry.

8 things to know about King Charles III banknotes

23-Feb-2024 By Nikkie Thatcher

With new banknotes showing the portrait of King Charles III set to enter circulation this summer, we’ve looked at what you need to know about the new notes and delved into the history of polymer cash.

OPINION

Back apprentices who are the future of the sector

12-Feb-2024 By Emma McClarkin, CEO, British Beer & Pub Association (BBPA)

As National Apprenticeship Week 2024 draws to a close, we once again raise a glass to celebrate integral role of apprentices in the UK’s vibrant and dynamic hospitality industry.

OPINION

Apprenticeships are crucial for retraining and growing workforces

05-Feb-2024 By Lianne Bakdur, Greene King brewing apprentice

The hospitality industry faces a staffing shortage. Post-pandemic, businesses are both struggling to retain their staff, as employees re-evaluate their career, and attract new talent.

FEATURE – STAFFING, TRAINING, RETENTION AND RECRUITMENT

FEATURE: Overcoming the staffing shortage

15-Jan-2024 By Michelle Perrett

Staffing has always been a challenge in the pub sector but since the perfect storm of Brexit, Covid, minimum and national living wage increases, the cost-of-living crisis, immigration changes – combined with the poor reputation of a career in the industry...

Motorcycle crash victim operating his own pub two years on

02-Jan-2024 By Gary Lloyd

A former landscape gardener, who stopped breathing after a motorcycle accident and was in a coma for six days, has become a licensee at his own pub just two years after the crash.

The Burnt Chef Project spurs pubs to boost morale over Xmas

17-Dec-2023 By Amelie Maurice-Jones

The Burnt Chef Project has joined forces with social media platform Morale to encourage hospitality businesses and operators to praise their colleagues this Christmas.

More than half of managers are looking to leave

27-Nov-2023 By Ed Bedington

About 57% of managers in hospitality are looking for a new job over the next 12 months, according to one of the sector’s leading recruitment specialists.

NTIA campaign champions hearing health

27-Oct-2023 By Amelie Maurice-Jones

The Night Time Industries Association (NTIA) is aiming to publish free training for nightclubs on hearing health as part of the ‘Listen for Life’ campaign launched last week.

Nightclub jobs among worst for hearing loss

26-Oct-2023 By Amelie Maurice-Jones

Nightclub jobs are among the worst for hearing loss, new data from Boots Hearingcare has revealed.

Sector vacancies see ‘surprise increase’

17-Oct-2023 By Rebecca Weller

A “surprise increase” in vacancies across the sector demonstrates the “significant challenge” staff shortages still pose for hospitality firms, trade body UKHospitality (UKH) has said.

Staffing issues 'biggest thing holding back growth'

06-Oct-2023 By Rebecca Weller

Ongoing staffing issues are the “biggest thing holding back growth” in the sector and the Government needs to act “much quicker” in addressing labour shortages.

‘Putting vocational education on same footing as academic long overdue’

05-Oct-2023 By Nikkie Thatcher

The replacement of A levels and T levels with a new qualification for school leavers has been welcomed by one trade body.

Apprenticeships are changing the face of the sector

05-Oct-2023 By Amelie Maurice-Jones

The Morning Advertiser joined a chef masterclass at Billingsgate Fish Market, east London, to see how apprenticeships are driving the industry’s future.

MA LEADERS CLUB

‘We will never make a profit unless we value teams’

15-Sep-2023 By Nikkie Thatcher

A number of operators revealed how they aim to boost staff retention within their businesses at The Morning Advertiser’s recent MA Leaders Club conference.

Suitability key for success of new Gov employment scheme

12-Sep-2023 By Rebecca Weller

New Government scheme to create the “next generation” of hospitality leaders is a “noble aim” but suitability of candidates is of the utmost importance, Barons managing director Clive Price told The Morning Advertiser (MA).

Flexibility of 'utmost importance' for over-50s

04-Sep-2023 By Nikkie Thatcher

Workers aged 50 and over prioritise flexibility when looking for a new job, research has revealed.

Hospitality firms make headway in landing top talent

30-Aug-2023 By Amelie Maurice-Jones

New industry data has revealed that hospitality firms are offering some of the best candidate experiences during job application processes.

OPINION

Team retention in a challenging environment

26-Jul-2023 By Emma Harrison, managing director of The Three Hills at Bartlow

The hospitality industry is under tremendous pressure. None more so than this year, with extraordinary cost rises across every single area of the business, including a mandatory increase in the minimum wage of 10% for anyone aged 23 and up.

Molson Coors: 'CVs simply aren’t necessary'

14-Jul-2023 By Rebecca Weller

Molson Coors Beverage Company (MCBC) has announced it will no longer ask jobseekers to provide a CV when applying for certain roles across several of its brands.

‘Young people are the lifeblood of our industry’ says SLTA president

12-Jul-2023 By Amelie Maurice-Jones

Long-established hotelier Murray Lamont, who recently took over as president of the Scottish Licensed Trade Association (SLTA), is campaigning to attract more young people into hospitality and combat the sector’s recruitment crisis.

'Chronic' recruitment challenges 'biggest threat' to sector

11-Jul-2023 By Rebecca Weller

One of the “biggest threats” to hospitality businesses is the inability to recruit good teams amid “chronic” staff shortages.

Sector bosses urge over-50s to join workforce

29-Jun-2023 By Amelie Maurice-Jones

Pub and restaurant bosses believe the recruitment problems impacting hospitality could be solved if older people returned to work to consider a late-life career as a chef, bartender or waiter.

Gov 'names and shames' pubcos for underpaying staff

22-Jun-2023 By Gary Lloyd

The Government has 'named and shamed' more than 200 companies for failing to pay their lowest paid staff the minimum wage – and a number of pubcos have made the list which dates between 2017 and 2019.

Customers demanding inclusive policies in hospitality

09-Jun-2023 By Nikkie Thatcher

More than six in 10 consumers think a hospitality venue’s equity, diversity and inclusion (EDI) is important, a new survey has revealed.

Vacancies remain 'stubbornly high'

17-May-2023 By Rebecca Weller

Vacancies in the hospitality sector remain “stubbornly high” despite overall year-on-year decline, trade body UKHospitality (UKH) has stated.

Have you experienced harassment in the sector?

10-May-2023 By The Morning Advertiser

On-trade workers have been called on to complete an anonymous survey, to help stop harassment and discrimination in the sector.

Being a good employer is a 'difficult balancing act'

25-Apr-2023 By Rebecca Weller

Keeping balance amid “off the scale” challenges is “crucial” to being a good pub employer, according to Barons Pub Company managing director Clive Price.

UKH urges Gov to 'take action' to tackle staffing crisis

19-Apr-2023 By Rebecca Weller

Trade body UKHopsitality (UKH) has urged the Government to "take action" to alleviate continuing labour issues for hospitality firms.

Labour market continues to 'constrain growth'

18-Apr-2023 By Rebecca Weller

Labour shortages have continued to “constrain growth”, according to UKHospitality (UKH) chief executive Kate Nicholls.

OPINION

Making hospitality a viable career choice

09-Mar-2023 By Anthony Hughes, director, Lincoln Green Brewing Company

Lincoln Green Brewing Company's Anthony Hughes outlines his thoughts on how the sector can offer a viable career path.

Business leaders push wages up more than 10%

09-Mar-2023 By Nikkie Thatcher

Rising wage bills are putting added pressure on the nation’s top managed hospitality firms despite labour shortages beginning to ease, new research has revealed.

9 in 10 workers’ mental health declining due to money worries

09-Mar-2023 By Nikkie Thatcher

Some 87% of hospitality workers’ mental health is worsening because of financial concerns, new research has showed.

INTERNATIONAL WOMEN'S DAY 2023 - OPINION

Why the hospitality sector must #EmbraceEquity

08-Mar-2023 By Jackie Moody-McNamara

Jackie Moody-McNamara is a mentor as well as a critical friend, strengths coach and growth facilitator to numerous boards, specialising in strategy, leadership and accelerating the career progression of talented women, who has looked at how the industry...

How can pubs work with the post-Brexit immigration system?

06-Mar-2023 By Amelie Maurice-Jones

Industry experts advised operators on how to navigate the UK immigration system since Brexit to attract staff at the UKHospitality Workforce and Skills Conference on 1 March.

Promoted content

Sustainability: engaging with staff and your local community

06-Mar-2023 By Charlie Fryday, Heineken UK on-trade category and commercial strategy director

Charlie Fryday, Heineken UK on-trade category and commercial strategy director, discusses the important role staff and the local community play in the success of your outlet’s sustainability ambitions and how it can help boost sales.

‘Don’t keep going with the same old’: how hospitality can champion inclusivity

03-Mar-2023 By Amelie Maurice-Jones

Industry experts drove home the importance of a diverse workforce and offered tips for operators looking to create inclusive environments at a UKHospitality conference on Wednesday (1 March).

‘Hospitality’s problem is retention not recruitment’

03-Mar-2023 By Amelie Maurice-Jones

Industry experts urged operators to sing hospitality’s praises and offer clear paths for career progression to attract and retain staff.

Job creation ‘testament to sector’s resilience’

01-Mar-2023 By Nikkie Thatcher

Trade association UKHospitality (UKH) has highlighted the sector’s job creation and its potential to go further.

50% say flexi-working key to job satisfaction

21-Feb-2023 By Amelie Maurice-Jones

A recent survey has showed half of workers consider work-life balance to be a critical consideration when choosing a job in hospitality.

Recruitment landscape remains 'challenging'

15-Feb-2023 By Rebecca Weller

Hospitality businesses are continuing to face an “incredibly challenging” recruitment landscape with vacancies in the sector still 72% higher than pre-pandemic levels, according to trade body UKHospitality (UKH).

How Hand & Flowers chef got to the top

15-Feb-2023 By Gary Lloyd

Being a chef in any hospitality setting is hard work but Tom De Keyser, who is head chef at the Hand & Flowers, is getting more rewards these days.

Apprentices celebrated at hospitality showcase

14-Feb-2023 By Amelie Maurice-Jones

More than 200 people from the hospitality sector came together at the House of Commons, Westminster, for the seventh Hospitality Apprenticeship Showcase last week.

NTIA launches Night Safe Champion Programme

13-Feb-2023 By Amelie Maurice-Jones

The Night Time Industries Association (NTIA) and Savenightlife CIC have joined forces with Safeguarding Nightlife to launch the new Night Safe Champion Programme, which will focus on the key challenges faced in hospitality.

Diversification will be key to success

10-Feb-2023 By Ed Bedington

The Morning Advertiser's Ed Bedington caught up with BII CEO Steve Alton to get his take on the week's news and where the sector is heading in the year ahead.

Sector highlighted in Gov apprenticeship campaign

07-Feb-2023 By Nikkie Thatcher

The hospitality and catering industry will be showcased as part of the Government’s Career Starter Apprenticeships campaign.

Staff headcount down 11% against 2019

02-Feb-2023 By Nikkie Thatcher

The headcount of workers in pubs and restaurants was down by more than a tenth (11%) in 2022, compared to three years ago but 5% higher compared to 2021, new data has revealed.

Be Inclusive Hospitality launches 2023 survey

31-Jan-2023 By Rebecca Weller

Be Inclusive Hospitality has launched its third Inside Hospitality Survey, tasked with examining the current state of affairs regarding equality, diversity and inclusion within the sector.